About Planti Peeps Shipping
How long does it take for us to dispatch orders?
Planti Peeps processes orders Monday through Friday with the exception of public holidays or previously shared periods of closure. All orders will be processed within 48 hours of being placed except for orders with live plants which will ship on Mondays for their safety!
How are orders shipped?
Orders are shipped using AusPost or Sendle (Which partners with multiple third party carriers depending on your location).
How much does shipping cost?
For orders under $99, we offer a flat-rate shipping fee of $18. Standard shipping usually arrives within 2-8 days of departure from Planti Peeps.
We offer free standard shipping Australia-wide on orders over $99 except for orders which include live plants .
For orders containing live plants, we have a flat $25 shipping fee (No matter how many items are in the order). This is to ensure we can safely pack your plants until they arrive to your destination.
What about shipping live plants?
For orders containing plants, we will do our best to select the best plant available from our current stock and will care for the plant until we can ship on Monday mornings (If delivery is to NSW we may ship on Tuesday). This is to avoid your plant being kept in a box longer than necessary.
I see some items on your website are for pickup only and some are for postal delivery only - why is that?
Due to the volume of some of our larger items, like our potting mixes, we offer a discounted rate for customers who can collect at our shop in Fyshwick or we arrange delivery with a local courier in the ACT
Additionally, there are some items like large plants or fragile items that we do not ship due to the high risk of damage in transit.
Local Delivery & Pickup
Can I pickup my items instead of paying for postage?
Yes! Planti Peeps offers local pickup at our the Planti Peeps Shop - 8/52 Wollongong Street, Fyshwick, ACT 2609 - Thursday through Sunday during business hours. If shop hours don’t suit, please reach out by email to contact@plantipeeps.com.au and we may be able to arrange an alternative collection time.
I live in Greater Canberra - do you have a faster delivery option than Postal Delivery?
Yes - Local Delivery is available within the Greater Canberra region. Shopify will calculate if delivery is available for you based on your post code - local delivery is free on orders over $75 or $15 on orders under $75. Deliveries are conducted within two business days and we will reach out to arrange so please ensure you include a contact number when submitting your order.